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Privacy

Revision 4.1

Digi-Key Privacy Notice

DATE OF LAST MODIFICATION

February 14, 2020

Digi-Key respects your right to privacy. This Privacy Notice explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights.

This Privacy Notice covers the operations of Digi-Key Corporation (doing business as Digi-Key Electronics) and its group companies, including Digi-Key Electronics Germany GmbH and Digi-Key Services, Inc., which are referred to in this Privacy Notice as "Digi-Key".

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.

What does Digi-Key do?

Digi-Key is an authorized distributor of electrical components and other products, headquartered in USA but with subsidiary or affiliated companies in other countries across the world.

For more information about Digi-Key, please see the "About Digi-Key" section of our website.

What personal information does Digi-Key collect and why?

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide voluntarily
  • Certain parts of our website may ask you to provide personal information voluntarily. For example, we may ask you to provide your contact details in order to register an account with us, to fulfil an order you place with us, to subscribe to our newsletters or other marketing communications from us, and/or to submit enquiries to us. We also collect your credit card details when you make a purchase with us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information (unless it is obvious from the context).

    If you leave comments on the website, information associated with that comment, such as your user name and the time of the post, may be saved. Information is also collected from our online customer support chat service (such as your chat login details and chat communications, which we monitor for quality assurance purposes).

    If the website allows users to publicly post submissions and you decide to publicly post a submission to appear on the website, your name may appear on the website in connection with your submission.

  • Information that we collect automatically
  • When you visit our website, we and our third party service providers or partners may collect certain information automatically from your device. In some states and countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

    Specifically, the information automatically collected may include information like your IP address, device type, unique device identification numbers, browser-type, operating system, date and time of visit, referring website, the search engine queries used to get to our website, broad geographic location (e.g. country or city-level location), and other technical information. It may also include information about how your device has interacted with our website, including the pages accessed and links clicked.

    Collecting this information provides a better understanding of the visitors who come to our website, where they come from, and what content on our website is of interest to them. This information is used for our internal analytics purposes, to improve the quality and relevance of our website and services to our visitors, and to enhance the security of our website.

    Some of this information is necessary for the proper functioning of the website and may be collected using cookies and similar tracking technology, as explained further under the heading "Cookies and similar tracking technology" below.

  • Information that we obtain from third party sources
  • Our website may contain links to third party websites, embedded content that comes from or relates to third party websites and services, and buttons from third party websites and services (such as social media sharing buttons). From time to time, we may receive personal information about you from third party sources.

    These third party sources may include, but are not limited to, suppliers, third party web analytics services, and social media platforms, such as YouTube, Facebook, Twitter, LinkedIn, and Instagram. The types of information we may receive from these third parties includes information on your web activity about how you interact with our website and their services and aggregated analytics. We use this information to help improve our website and services, provide information and advertising, and to be able to analyze aggregate click statistics and trends.

Who does Digi-Key share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our related companies and affiliates, third party suppliers, partners, and services providers (for example, to support the delivery or drop shipment of products ordered, to provide functionality on, or help to enhance our services or the security of our website, to provide advertising services and web analytics, or for order fulfilment or market research purposes), or to those who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information. For example, we utilize services by our third party partners and service providers to enable the detection of devices connected with fraud and other types of information security vulnerabilities to enhance security on our website and other pages on the internet.
  • to any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, (iii) as part of a lawsuit or investigation, or (iv) to protect your vital interests or those of any other person;
  • to credit reference agencies for the purposes of identity and credit checking when placing an order, and periodically if you have an open account with us;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, or as part of reorganization, bankruptcy, or change in ownership control, provided that we inform the recipient it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to any other person with your consent to the disclosure.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" heading below.

Cookies, similar tracking technology, and third-party service providers

We use cookies, web beacons, pixel tags, and similar tracking technology (collectively, "Cookies") to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

We may use a variety of third-party services to help provide our website and services, such as developing and hosting our website and to help us understand the use of our website, such as Google Analytics, to provide information to us and to provide you with advertising regarding our website and our products and services. We may also collect or otherwise gather information related to you from these third-party service providers. These third-party service providers may collect, store, and share information as further dictated by the privacy policies of those third parties

Google, Inc., may utilize the data collected to track and examine the use of our website, to prepare reports on its activities and share them with other Google, Inc. services. Google, Inc. may also use the data collected to contextualize and personalize the ads of its own advertising network to serve ads to you based on your visit to our website and other sites on the Internet. You may view Google's privacy policy here: https://policies.google.com/privacy?hl=en, with more information located here: https://www.google.com/policies/privacy/partners/ (including information regarding how to control how information is shared through your Ads Settings) and here: https://support.google.com/analytics/answer/6004245?hl=en.

You can prevent the collection of the data generated by Google Analytics in relation to your use of our website and the processing of this data by downloading and installing the browser plug-in, with more information regarding how you can opt out of Google Analytics data collection as instructed here: https://tools.google.com/dlpage/gaoptout. This link provides instructions for installing an opt-out cookie on your device. As a result, the collection of data by Google Analytics is prevented in future for the Site and for this browser as long as the opt-out cookie remains installed in your browser.

Facebook similarly provides more information regarding the information it collects and how it is used in relation to advertising along with methods to opt out of collecting and sharing of information here: https://www.facebook.com/settings?tab=ads; and https://www.facebook.com/policy.php.

How does Digi-Key keep my personal information secure?

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. In particular, Digi-Key's website is equipped with Secure Sockets Layer (SSL) technology. Online orders to Digi-Key can only be placed from a browser that supports SSL. Where this is the case, your browser will automatically enter a secure mode when you make purchases. If your browser does not support SSL or you would like to place orders using a method other than the website, please review the Ordering FAQs for alternative ordering methods.

If you would like to report a concern about our website, please email us at security@digikey.com.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective.

Specifically, our website servers are located in USA, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These include implementing the European Commission's Standard Contractual Clauses where appropriate, which can be provided on request. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can also be provided upon request.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, compliance, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

You have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the "How to contact us" heading below.
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the "How to contact us" heading below.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the "How to contact us" heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Children

The website is not intended to solicit, collect or process personal information from any individual under the age of 16. If you are a parent or guardian, please contact us if you believe information regarding a child has been collected by us through our website.

Do Not Track

Presently the website does not honor "do not track" settings on web browsers and does not offer you the opportunity to request that we not track your use of its services.

Third party websites

The Digi-Key website may contain links to other websites. Digi-Key cannot take responsibility for personal information collected on these third party websites, nor does Digi-Key monitor or accept responsibility for the accuracy or content of these other websites.

Nevada Privacy Rights

A verified request under Nevada law to not make any sale of any personal information we have collected or will collect about you may be sent to customer.inactive@digikey.com. Please included in your email "Request for Nevada Opt-Out" in the subject line and in the body of your message. Digi-Key currently does not sell personal information to third parties as defined under Nevada law.

California Privacy Rights

Under the California Consumer Privacy Act (the "CCPA"), California residents have the following rights and are entitled to the following disclosures:

Right to Know. California consumers have the right to request that we disclose the personal information we collect, use, disclose, and sell. Please see the Submit a Request section below to request the personal information we collect, use, disclose, and sell. Please also see the following table that includes the categories of personal information we collect, the sources of personal information, the business or commercial purposes for which personal information is used, and the categories of third parties with whom personal information is shared.

Identifiers (such as name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, social security number, driver's license number, passport number, or similar identifiers)
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
(see also "Who does Digi-Key share my personal information with?" section above)
Digi-Key collects identifiers such as those listed above. We typically do not collect social security numbers, driver's license numbers, and passport numbers from customers. Directly from individuals submitting information to us; certain information is automatically collected from website visitors; advertising and marketing partners; business report providers, employee-related service providers; affiliates Performing services and fulfilling orders; maintaining account information; providing customer service; verifying customer information; processing payments; providing advertising and marketing services; analytics; auditing related to customer interactions and transactions; security detection and enhancement; enhancing products and services Marketing and advertising service providers and vendors; security services; payment and chargeback processors; suppliers; analytics service providers; mailing and shipping services; government entities and law enforcement, if necessary; employee-related service providers; affiliates
Financial, medical, or health information (such as insurance policy number, bank account number, credit card number, debit card number, or other financial information, medical information, or health insurance information)
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Digi-Key collects certain financial information. We do not collect medical or health information from customers. Directly from individuals submitting information to us; business report providers; employment-related service providers Performing services and fulfilling orders; accounting purposes; payroll and employee-related activities Payment and charge back processors, financial reporting companies, or address verification providers; employee-related service providers
Characteristics of protected classifications under California or federal law (such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, genetic information, disability, citizenship status, and military and veteran status)
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Employees only, unless required to obtain date of birth for compliance reasons. Directly from individuals submitting information to us Compliance; employee-related activities Employee-related service providers
Commercial information (such as transaction history, products or services purchased, obtained, or considered, records of personal property, or other purchasing or consuming histories or tendencies)
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Commercial information relating to purchases is collected Directly from individuals submitting information to us; web browsers and devices; advertising and marketing partners Performing services and fulfilling orders; maintaining account information; providing customer service; verifying customer information; providing advertising and marketing services; analytics; auditing related to customer interactions and transactions; security detection and enhancement; enhancing products and services Supplier sales and marketing representatives; marketing and advertising service providers and vendors; analytics service providers; government entities and law enforcement, if necessary; affiliates
Biometric information (physiological, biological or behavioral characteristics, including images, voice recordings, keystroke patterns)
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Digi-Key allows product inquires using voice requests; telephone calls may be recorded; employee photographs Directly from individuals submitting information to us Providing customer service; employee-related activities; training purposes Employee-related service providers; technology service providers
Internet or other electronic network activity information (such as browsing history, search history, and information regarding an interaction with a website, application, or advertisement
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Digi-Key collects electronic identifiers such as IP address, cookies, website browsing and interaction activity, and other device or browser identifiers. Web browsers and devices Performing services and fulfilling orders; maintaining account information; providing customer service; verifying customer information; providing advertising and marketing services; analytics; auditing related to customer interactions and transactions; security detection and enhancement; enhancing products and services Marketing and advertising service providers and vendors; security services; suppliers; analytics service providers; government entities and law enforcement, if necessary; employee-related service providers, affiliates
Geolocation
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Digi-Key may collect geolocation, but our mobile application does not collect or process any geolocation data. Web browsers and devices Verifying customer information; fraud detection, security detection and enhancement; enhancing products and services Marketing and advertising service providers and vendors; security services; employee-related service providers
Audio, electronic, visual, thermal, olfactory, or similar information
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Digi-Key allows product inquires using voice requests; telephone calls may be recorded; employee photographs Directly from individuals submitting information to us Performing services; providing customer service; providing advertising and marketing services; analytics; auditing related to customer interactions and transactions; security detection and enhancement; enhancing products and services Marketing and advertising service providers and vendors; security services; employee-related service providers; affiliates
Professional and employment-related information
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Professional and employment-related information is collected for customers and employees. Directly from individuals submitting information to us; employee-related service providers that you direct to share data with us Performing services and fulfilling orders; maintaining account information; providing customer service; verifying customer information; providing advertising and marketing services; analytics; auditing related customer and employee interactions and transactions; security detection and enhancement Marketing and advertising service providers and vendors, security services; suppliers; government entities and law enforcement, if necessary; employee-related service providers; affiliates
Educational information
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Employees for initial employment, voluntarily otherwise. We do not collect educational information from customers. Directly from individuals submitting information to u; employee-related service providers that you direct to share data with us Employee interactions and transactions. Employee-related service providers; affiliates
Inferences drawn from any information identified above (such as to create a profile about preferences, characteristics, rends, predispositions, behavior, or attitudes)
Collected now or in the preceding 12 months? Categories of Sources Business or commercial purpose for which it will be used Categories of third parties with whom personal information is shared
Digi-Key collects and analyzes preferences, behavior, and trends to create a customer profile and provide product suggestions to improve online customer experiences. Digi-Key also may collect behavioral employment-related information. Analytics conducted internally and by service providers. Performing services to improve the customer experience; maintaining account information; providing customer service; verifying customer information; auditing related customer and employee interactions and transactions; analytics; security detection and enhancement; product and service enhancement Marketing and advertising service providers and vendors; security services; suppliers; employee-related service providers; affiliates

Right to Request Deletion. You have the right to request that your personal information be deleted. We may save personal information when permitted by applicable law including, without limitation, when the information is needed to complete a transaction, to detect or protect against security incidents or illegal activity, and for a legal or compliance purpose. If we delete your personal information, you will lose a personalized experience with our site and content might not be as relevant to you. If you have an account with us, it will be deleted and you will no longer be able to access it. You also will lose your account and purchase history. Please see the Submit a Request section below to submit a request to delete.

Right to Opt-Out of the Sale of Your Personal Information. You have the right to opt-out of having your personal information sold. While Digi-Key does not sell personal information in the traditional sense of selling personal information in exchange for money, certain activities of Digi-Key (such as sharing online identifiers with third parties) may be considered a sale under the CCPA. We do not sell personal information of consumers under the age of 16 if we have actual knowledge of the individual's age. To request that your personal information not be sold, please see the Submit a Request section below.

Submit a Request. To submit a request to know the personal information we have about you or to submit a request to delete your personal information, please email privacy@digikey.com, or call us at 1-855-820-1186. When you submit a request to know or delete, you must provide your first name, last name, email address, and customer ID, if applicable.

To opt-out of the sale of your personal information, please complete this webform. You also may call us at 1-855-820-1186.

Authorized Agent. You may designate an authorized agent to make a request under the CCPA on your behalf. To be able to act, authorized agents must submit proof that they are authorized to act on your behalf. We may deny requests from claimed authorized agents who do not submit adequate proof that they are authorized to act on your behalf.

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before complying with your requests. For example, for requests to know and delete, we will attempt to match your identity to the information stored in our files. If we cannot, we will ask you to provide additional identifying information. We will use information you provide in your request for the purpose of verifying your identity or authority to make the request.

Right to Non-Discrimination. You have the right not to receive discriminatory treatment by Digi-Key for exercising your privacy rights conferred by the CCPA.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the "Date of Last Modification" date displayed at the top of this Privacy Notice.

How to contact us

If you have any questions about our use of your personal information, our privacy team and Data Protection Officer can be contacted at privacy@digikey.com.

Our EU Representative is Digi-Key Electronics Germany GmbH, Theresienhöhe 11a, 80339 Munich, Germany. You also may contact us at:

  • Outside the E.U.
  • Digi-Key Electronics
  • 701 Brooks Avenue South
  • P.O. BOX 677
  • Thief River Falls, MN 56701-0677
  • Toll Free: 1-800-344-4539
  • Phone: 218-681-6674
  • Fax: 218-681-3380
  • Email: sales@digikey.com
  •  

  • Inside the E.U.
  • Digi-Key Electronics
  • Phone: +31 53 484 9584
  • Email: eu.support@digikey.com

Calls to Digi-Key may be monitored and recorded for quality assurance purposes.

© 2020 Digi-Key Electronics, All Rights Reserved

Revision 4.1