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Expanded Online Features for Registered Users
Below are tutorials on how to use the several tools available to Digi-Key's registered customers. These tutorials will give you a better understanding of how these features can save you time and help manage your orders.
- Order Status
- Deleting an Order
- Order History by Part
- Web Order History
"Order Status" option allows you to check the status of all orders, whether it was entered on the Digi-Key web site or called into a sales representative.
A list of all orders will appear. The PO number is listed along with the Digi-Key sales order number and last shipment date, to help you find a specific order. If an order was submitted on the web site, a Web ID will be listed. Orders that were phoned, faxed or emailed to Digi-Key will not list a Web ID number.
The Status column will show an order either as Complete or an Open Order. If the order is listed as Complete, the order has shipped. If an order is listed as an Open Order, you can click the "Open Order" link to review.
The Last Shipment column will give you more information regarding the status. If it is a completed order, it will list the date and time it was completed, voided or cancelled. If it is still an open order, it will say Processing. To view an order, simply click on the "Salesorder Number" link.
The Digi-Key Order Status page lists the basic order information, including the number of boxes in a shipment, the weight, ship method and tracking number for the package. You can also find COD amounts (if applicable) and the shipping charges.
You can click on the "Tracking Number" link to trace the package. Once you click the link, you will instantly be taken to the couriers' web site and the tracking information.
If you wish to view the order, click the "View Invoiced Order" button located under the shipping information.
Click the "Request Copy of Invoice" button to receive an invoiced copy that will be emailed to you for this order. To request a copy of your invoice, fill in an email address and click the "Submit" button to have it emailed to you.
To delete unsubmitted orders in your list, click on "Delete Previous Order" link under the Existing Orders column on the My Digi-Key page.
This page will list all uncommitted orders that have been started, but not completed. To delete any of these orders select the checkbox in the column labeled "Delete" on the right hand side and clicking the "Delete" button.
Clicking on a "Web ID" link will take you to the uncommitted order. From this page, you can finish your order or make the necessary changes.
To delete the order after clicking on the "Web ID" link, click the "Back" button in the browser window to return to the previous page. Select the checkbox in the Delete column and click "Delete".
The "Order History by Part" link gives registered users the ability to search web orders for a specific part number. This function searches only web orders. The "Order History by Part" link is located under the Existing Orders column on the My Digi-Key page.
Enter the part number as it was entered on the order. For example, if you entered the Digi-Key part number on the order, you must search by the Digi-Key part number, not the manufacturer part number.
After entering a part number, click the "Get Orders" button to see the results of your search.
A list of web orders with that part number will appear. You can select the "Web ID" number link to view a specific order.
The "Web Order History" link shows a list of all your Digi-Key web orders. The link is found under the Existing Orders heading on the My Digi-Key page.
Both committed and uncommitted orders are listed. Uncommitted orders will not have a sales order number listed. Your PO number will also be listed under the Purchase Order Number column so you can easily find an order without the sales order number or Web ID.
Click on the "Web ID" number link to view the order information.
The Digi-Key Order Information page will show the entire order. If your order has been committed, you can choose to duplicate your order by clicking the "Duplicate Order" located near the bottom of the page. This button will add the details of a committed order to a new web order.
You may also choose to print or download your order from the Order Information page.
To return back to the list of web orders, use your browser's "Back" button.