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2082 Views 1 Reply Latest reply: Jun 19, 2014 9:02 AM by Jeremy RSS
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Jun 18, 2014 7:03 PM

Can "valuable feedback" be a little better defined?

Hello,

 

I have a question to the term "valuable feedback".

 

I have posted several things and replied to all questions asked including the survey I received.

 

I understand you have to watch for people that just sign up, and don't really post anything relevant expecting to get a free product

but who deterimnes "valuable feedback"?

 

I feel like I have contributed and will continue to do so tell the trail ends or even after if asked about something. I've also been a Digi-Key customer for sometime albeit a small one and Digi-Key is listed as my preferred provider with anyone that ask's.

 

I was very happy when this product was announced because along with the layout tool it fits my needs perfectly as explained in your "use case" response

and the fact it's tied to Digi-Key's database makes it that much better. I actually spoke to a Mentor Graphics sales rep about 4 months ago if they were ever going to offer something similar, i.e. tied to vendors online database with any of their products.

 

Since I'm working on a very limited budget this also is that much more appealing. The other aspect is some designs I can only take so far than I need to have some portions contracted out. Again this goes back to the "use case" examples and not necessarily needing the full featured Mentor products.

 

Back to my main question, can "valuable feedback" be a little better defined?

 

I would / will do the beta testing for the chance to use the software and provide feedback (I also have a background in computer hardware and software) but would be disappointed if I did not meet the "valuable feedback" criteria for some reason. Not only for the offer of the upgrades but also because if I left something out that I could have provided to help the beta testing.

 

Sincerely,

 

Tom Hurst

  • Jeremy Novice 67 posts since
    Mar 29, 2011
    Currently Being Moderated
    Jun 19, 2014 9:02 AM (in response to thomasinaz)
    Can "valuable feedback" be a little better defined?

    Tom,

     

    You will, no doubt, get the free upgrade! 

     

    We put "valueable feedback" for the reason you stated.  The responses of "works great", "love it", "hate it", "didn't work for me" are not really going to help us improve the software.  So I guess maybe that is the quick response here, does your feedback help us improve the software or share an aspect of our offering that we have not looked at.  I guess there is other feedback that doesn't nesesarily have to do with the software itself, like this is my situation can you cover my needs, or have you thought about designers doing ______ and may need this option.

     

    In the end we are looking to help our customers with a product that fills their needs.  We don't know all those needs, so we need your help in defining the big ones and trying to cover all the small ones if we can.  If we see that several people are stating similar ideas we will know that is a big one and likely to act on it with more speed.

     

    Thanks for working with us Tom we really do appreciate all that you have shared with our team.

     

    Jeremy

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