Digi-Key Ordering FAQs
1. How Do I Place An Order?
By Internet: www.digikey.com. Order Online 24-hours a day, 7 days a week, 365 days a year. Digi-Key's Top Rated Web site receives hundreds-of-thousands of orders each year. If you require assistance real-time "Online Chat" support is available 24-hours a day, 7 days a week, 365 days a year. Internet orders entered after 8:00 p.m. CT will be promptly processed and ordinarily shipped the next business day.
By Telephone: 1-800-344-4539 (US & Canada) or 218-681-6674. Our friendly sales representatives are available to serve you 24-hours a day, 7 days a week, 365 days a year. For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard, VISA, American Express or Discover card.
Note: Calls may be recorded or monitored for quality and training purposes.
By Fax: 218-681-3380. Digi-Key Fax lines can be accessed 24-hours a day, 7 days a week, 365-days a year. Depending on the shipping method, fax orders will be processed and shipped according to the "Orders entered by" times listed under Shipment. Orders received after these cutoff times will ordinarily be processed and shipped the next business day. Please include your daytime telephone number and/or email address in case we have any questions about your order.
By Mail: Send Your Orders To:
701 Brooks Avenue South
PO Box 677
Thief River Falls MN 56701-0677
International customers, please see International Orders for additional information.
2. When Can I Expect Shipment?
Digi-Key's warehouse is open and staffed Monday through Friday 7:30 a.m. to 9:00 p.m. Central Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will ordinarily be addressed/shipped on the following Monday and included in that day's business.
*Digi-Key strives to meet delivery or shipment cut-off times referenced in this section. But please note that delivery dates and/or shipment dates provided in connection with any order are estimates only and do not represent fixed or guaranteed delivery or shipment cut-off times.
Digi-Key's Cut-off times for Same-Day Shipment *, Monday - Friday, are as follows:
- Orders entered by 4:45 p.m. CT - All DHL options
- Orders entered by 3:00 p.m. CT - USPS Priority Mail Express (all other USPS options next business day shipment)
- Orders entered by 8:00 p.m. CT - All FedEx air and surface options
- Orders entered by 8:00 p.m. CT - All UPS air and surface options
3. How Do I Contact Customer Service?
Voice: 1-800-344-4539 (US & Canada) or 218-681-6674. A friendly, competent staff of Customer Service Representatives are available to serve you 24-hours a day, 7 days a week, 365 days a year. Please have your sales order or invoice number available when you call.
Internet: Internet Contact Forms - Customer Service Department
Mail: Digi-Key Corporation • Attn: Customer Service • P.O. Box 677 • Thief River Falls, MN 56701-0677
4. Is Digi-Key ISO 9001:2000 Certified? Digi-Key's operations from order entry through shipping have been fully ISO certified since March 17, 1994 and are recertified on an annual basis. View more information about Digi-Key's: Quality Statement; ISO Certificate of Registration.